Question 1

Will this affect the messages I send with Mjog Desktop GP?

Accepted Answer

Yes, messages will be sent with Web Messenger unless the user selects switch to SMS. This is good news as it will give the these messages a much more friendly look and feel.

Question 2

What if the patient does not have a smart phone?

Accepted Answer

The patient can put the URL into any device such as PC or iPad with an internet connection to view the message or they can phone the practice to opt-out of Web Messenger messages.

Question 3

What if the patient doesn't trust the message?

Accepted Answer

It is only natural for some patients to question this message the first time they receive one. We recommend that you reassure your patients that this helps you to get more informative and engaging content with regards to their health or their healthcare provider and that they can trust the messages.

Question 4

What if someone else clicks the link?

Accepted Answer

In addition to most phones being security protected such as fingerprint, face ID or Pin making it difficult for anyone else to get to the message, the message can also be sent with pin protection set as the patients date of birth.

Question 5

What does my practice need to do to prepare from a technical perspective?

Accepted Answer

Make sure the Smart reminder template, Confirmation and FFT templates have been downloaded into your own template section in the main Mjog client. Failure to do so will stop the automatic messages from reaching your patients. All you need to do is go to your Mjog template downloader and select the option to download the templates.

Question 6

What if my site has branches?

Accepted Answer

You need to amend your reminders and confirmations to refer to 'site name' instead of 'hospital' name in the merge fields. There's a handy guide on this on our YouTube Channel or Support Centre.

Question 7

How long do the links stay active?

Accepted Answer

The links expire in 120 days. Photo Upload requests expire in 14 days.

Next generation patient messaging.

Frequently Asked Questions