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Next generation patient messaging.

livi.co.uk > MJog > Web messenger > Stats

livi.co.uk > MJog > Web messenger > Stats > Save on SMS 

Save up to 60% on your SMS costs.

livi.co.uk > MJog > Web messenger > Stats > Savings

Potential savings for some CCGs

livi.co.uk > MJog > Web messenger > Stats > Send Images & Video

Send images & videos

Yes, messages will be sent with Web Messenger unless the user selects switch to SMS. This is good news as it will give the these messages a much more friendly look and feel.

livi.co.uk > MJog > Web messenger > FAQ > Will this affect the messages I send with MJog Desktop GP?

Will this affect the messages I send with Mjog Desktop GP?

The patient can put the URL into any device such as PC or iPad with an internet connection to view the message or they can phone the practice to opt-out of Web Messenger messages.

livi.co.uk > MJog > Web messenger > FAQ > What if the patient does not have a smart phone?

What if the patient does not have a smart phone?

It is only natural for some patients to question this message the first time they receive one. We recommend that you reassure your patients that this helps you to get more informative and engaging content with regards to their health or their healthcare provider and that they can trust the messages.

livi.co.uk > MJog > Web messenger > FAQ > What if the patient doesn't trust the message?

What if the patient doesn't trust the message?

In addition to most phones being security protected such as fingerprint, face ID or Pin making it difficult for anyone else to get to the message, the message can also be sent with pin protection set as the patients date of birth.

livi.co.uk > MJog > Web messenger > FAQ > What if someone else clicks the link?

What if someone else clicks the link?

Make sure the Smart reminder template, Confirmation and FFT templates have been downloaded into your own template section in the main Mjog client. Failure to do so will stop the automatic messages from reaching your patients. All you need to do is go to your Mjog template downloader and select the option to download the templates.

livi.co.uk > MJog > Web messenger > FAQ > What does my practice need to do to prepare from a technical perspective?

What does my practice need to do to prepare from a technical perspective?

You need to amend your reminders and confirmations to refer to 'site name' instead of 'hospital' name in the merge fields. There's a handy guide on this on our YouTube Channel or Support Centre.

livi.co.uk > MJog > Web messenger > FAQ > What if my site has branches?

What if my site has branches?

The links expire in 120 days. Photo Upload requests expire in 14 days.

livi.co.uk > MJog > Web messenger > FAQ > How long do the links stay active?

How long do the links stay active?

livi.co.uk > MJog > Web messenger > FAQ

Frequently Asked Questions

livi.co.uk > MJog > Web messenger > Features

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Web Messenger | Mjog

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