Meet the Flagships: Burlington Primary Care

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Ipswich town centre practice, Burlington Primary Care, joined the Mjog Flagship Programme collaboration team in June 2021. We caught up with IT Manager Mark Hatcher to find out what he hopes the practice will get out of the new partnership.

Could you tell us about your practice, and your role within it?

We're a 50-year-old town centre practice based in Ipswich, Suffolk, with around 17,000 patients and 60 members of staff. I've been at the surgery for eight years, and one of my roles is IT manager. 

Our patient demographic is relatively young, although we do look after some care homes in the town. 

How have you been using MJog?

We've been using Mjog for around four years, primarily for appointment reminders. These have worked really well, we've reduced DNA times and we've never had any negative feedback for patients, which has enabled us to easily justify costs of software.  We've been using Mjog to monitor smoking statuses too, using the batch messaging.

Mjog has been a big part of our Covid vaccination campaign. We contacted a lot of our patients through the batch messaging service, asking if they'd like a Covid jab. Once they had responded, we then followed up with a call to get them booked in with a centre in the area that was offering the vaccine. We had a lot of engagement through this approach a great response to the texts, which made our follow up calls much more efficient. 

When we could see all of the responses coming in as we sent the message out and it gave the team a real sense of achievement and enjoyment.

What does being part of the Flagship Programme mean to you?

We joined the flagship scheme because we are keen to pilot new things and be involved in the development of new technology. It's important for us to play a key role in creating and improving technology because it needs to work right for us. 

The team here is very responsive to new digital tools, and we are always eager to share what we've learned with other practices.

Click here to find out more information on how your practice can join the Flagship Programme.

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